FAQ

Here we've collected answers to the most common questions about Jaktli. Can't find what you're looking for? Email support@jaktli.se and we'll help.

Dogs and trackers

Does Jaktli support dogs?

Yes. You can add your hunting dogs under My Dogs and see the dog on the team map during a hunt.

For the dog to show on the map it needs a tracker Jaktli can read. Today Garmin collars work, but only if you also have a Garmin handheld and a Garmin watch running the Jaktli watch app (beta). The collar cannot talk to the phone directly. More trackers are on the way. See Dog trackers for what works today and how to get started.

Sign-in and account

I'm not getting the recovery code in my email

Three things to check:

1. Spam folder: the code sometimes lands there, especially the first time
2. Right email address: the code is sent only to the address on your account
3. Time: the code expires after a short while; request a new one if it's been too long

Still no luck? Email support@jaktli.se and we'll help.

Can I use the same account on several devices?

Yes. Sign in with the same email and password on your phone and in the browser. Settings and data follow your account.

Can I use Jaktli in a browser?

Yes, go to jaktli.se. The same features are there as in the mobile app.

How do I delete my account?

1. Open Profile
2. Scroll to the bottom
3. Tap Delete account and confirm

WARNING

Deleting the account is permanent. All your data is removed. See Profile and Settings for details.

Team and invitations

I don't see any team in the app

Two possible reasons:

1. You haven't been invited yet: ask the administrator (secretary or team lead) to send an invitation to your email address
2. The invitation went to a different email: ask the administrator to resend it to your actual address, or sign in with the address the invitation was sent to

You can also create your own hunting team and become administrator straight away.

I changed my email, what do I do?

The email address can't be changed inside the app. Email support@jaktli.se and we'll help move the account.

Notifications

Push notifications aren't working

1. Open your phone's Settings
2. On iPhone: Notifications → Jaktli, turn on Allow notifications
3. On Android: Notifications → Jaktli, turn on the categories you want
4. Then open Jaktli, go to Profile → Notifications, and check that the categories you want are on

Billing emails are always sent and can't be turned off. They go only to administrators.

Game cameras

Trail camera images aren't appearing

Check the following in order:

1. The address on the camera is exactly the one from Jaktli (paste again if you're unsure)
2. The camera has signal: send a test photo and see if it arrives
3. 15 minutes: photos can take up to 15 minutes to show up in the app
4. Storage: the latest 50 images per camera are kept. Older photos are removed automatically

See Game Cameras for configuration details.

Weather

My weather is showing the wrong location, what do I do?

Normally the app works out the weather from the centre point of all markers and areas the team has placed on the map. If you have markers in several places, for example one at the meeting spot at home and some out in the forest, the centre lands between them rather than on the hunting ground itself. The forecast can then be for a place some way off.

Here's how a team lead or secretary sets a fixed weather location instead:

1. Open Team settings
2. Find Weather location
3. Search for an address, use your own position, or point out the hunting ground on the map
4. Tap Save

The chosen spot applies to the whole team. See Weather for more about the forecast.

Payment

Payment failed

Common causes:

• Insufficient funds
• The bank blocked the transaction for security
• The card is blocked or expired

You have a 14-day grace period before access is restricted. Try again via Billing → Pay now, or use Swish instead of card. If that doesn't help, contact your bank.

How do I change payment method?

On the billing page you can remove the current payment method and restart the subscription with Swish or a different card.

Other

How do I contact support?

Email support@jaktli.se for help with your account, payment, or any other problem.

Use the feedback form in the app if you want to report a bug, suggest a feature, or send general comments.

I don't understand a word, where can I look it up?

See the Glossary. It explains the hunting and app terms used in Jaktli.

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See also: Getting Started, Glossary, Feedback